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Privacy Policy

  

The Good Fight 

Last updated: 7 March 2026 


1. Introduction 

The Good Fight ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from our website: 

www.thegoodfight.com.au 


We operate from New South Wales, Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 


By using our website, purchasing our products, or submitting information through our website, you consent to the collection and handling of your personal information in accordance with this Privacy Policy. 


2. Business Information 

Business name: The Good Fight  

ABN: 97 937 108 997 

Contact details: 

Email: support@thegoodfight.com.au Phone: 0412 188 025 


3. What Personal Information We Collect 

We may collect the following personal information: 

General personal information 

  • Name  
  • Email address  
  • Phone number  
  • Billing address  
  • Account login details (if an account is created) 


NDIS-related information (if provided) 

Some of our products and services relate to the National Disability Insurance Scheme (NDIS). Users may voluntarily provide: 

  • NDIS participant number  
  • Disability information  
  • NDIS plans  
  • allied health reports  
  • personal statements  
  • supporting documentation  

This information may include sensitive information under Australian privacy law. 


Website and usage information 

We may automatically collect: 

  • IP address  
  • browser type  
  • device information  
  • pages visited  
  • referral sources  
  • purchase activity  
  • download history for digital products  

This information is collected through analytics and cookies. 


4. Sensitive Information 

Some information provided through our website may constitute sensitive information, including disability information and related documents. 

We only collect sensitive information where: 

  • you voluntarily provide it, and  
  • it is reasonably necessary for providing our products, services or support.  


Sensitive information is handled with additional care and is only used for the purpose for which it was provided. 


5. How We Collect Personal Information 

We collect personal information when you: 

  • visit our website  
  • create an account  
  • purchase digital products  
  • download products or resources  
  • submit information through forms  
  • subscribe to emails or newsletters  
  • contact us by email or phone  
  • voluntarily provide documents or information 


6. Why We Collect Personal Information 

We collect personal information to: 

  • provide and deliver digital products  
  • process payments  
  • manage user accounts  
  • deliver downloadable files  
  • provide customer support  
  • send transactional emails  
  • improve website performance  
  • analyse website usage  
  • send marketing communications  
  • send product updates  
  • recover abandoned carts  
  • comply with legal obligations 


7. Digital Products and Download Tracking 

Our digital products may be delivered through: 

  • downloadable PDF files 
  • downloadable Word documents  
  • email download links  
  • user account access  


We may track download activity for purposes including: 

  • preventing misuse or unauthorised distribution  
  • verifying purchases  
  • improving product delivery systems  
  • customer support  


8. Payments 

Payments made through our website are processed by third-party payment providers, including: 

  • GoDaddy Payments  
  • Stripe  
  • PayPal  


We do not store or process credit card details directly. Payment information is handled securely by the relevant payment provider in accordance with their privacy policies. 


9. Cookies and Tracking Technologies 

Our website uses cookies and similar technologies for: 

  • website functionality  
  • performance analytics  
  • marketing and advertising  
  • improving user experience 


We use third-party services including: 

  • Google Analytics  
  • Meta / Facebook Pixel  


These services may collect information about your interaction with our website. 


You can adjust your browser settings to refuse cookies, however some features of the website may not function correctly. 


10. Email Marketing 

We may use your email address to send: 

  • product updates  
  • educational content  
  • marketing communications  
  • abandoned cart reminders  


You can unsubscribe from marketing communications at any time using the unsubscribe link in the email. 


11. Disclosure of Personal Information 

We may disclose personal information to trusted third parties where necessary to operate our business, including: 

  • website hosting providers  
  • payment processors  
  • cloud storage providers  
  • IT service providers  
  • contractors and virtual assistants  
  • accountants and professional advisers  
  • analytics and marketing platforms  


Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure information is handled appropriately. 


12. Data Storage and Security 

Your information may be stored on: 

  • website hosting servers  
  • cloud storage platforms  
  • secure business systems  


We take reasonable steps to protect personal information from: 

  • misuse  
  • interference  
  • loss  
  • unauthorised access  
  • modification  
  • disclosure  


Security measures may include secure servers, access controls and password protection. 


13. Data Retention 

We retain personal information for up to seven (7) years, unless a longer period is required or permitted by law. 

Information may be retained where necessary to: 

  • comply with legal obligations  
  • resolve disputes  
  • enforce agreements  
  • maintain business records.  


14. Access and Correction 

You have the right to request: 

  • access to personal information we hold about you  
  • correction of inaccurate or incomplete information  


Requests can be made by contacting us using the details below. 


15. Children’s Information 

Our products may be purchased by parents or carers of children who are NDIS participants. 

Where personal information about a child is provided, it must be submitted by a parent, guardian or authorised representative. 


16. Privacy Complaints 

If you believe we have breached your privacy rights, you may submit a complaint by contacting us: 

Email: support@thegoodfight.com.au 

We will respond within a reasonable timeframe. 


If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). 


17. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. 

The most current version will always be available on our website. 


18. Contact Us 

If you have any questions about this Privacy Policy or how your information is handled, please contact: 

The Good Fight 

Email: support@thegoodfight.com.au Phone: 0412 188 025  

Website: www.thegoodfight.com.au 


Copyright © 2026 The Good Fight - All Rights Reserved.

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